Frequently Asked Questions
Everything you need to know about your KITS experience.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Note that final sale items are not eligible for return.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We recommend measuring a similar garment you own to compare against our specific kit dimensions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Are KITS garments sustainably made?
Yes, we prioritize ethical manufacturing and use organic or recycled fabrics in 80% of our current collection. Detailed material information is listed on every product page.
Can I modify or cancel my order after it's placed?
Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 60 minutes of placement by contacting our support team.